Fairmont Royal York Hotel

There were a couple of initial issues checking in and with the room that were disappointing but the manager Jem was very professional and looked after things which we were appreciative of. This is a historic and very beautiful hotel in a fantastic location. The lobby is stunning, particularly at Christmas time. This hotel is therefore popular with locals and tourists alike and the bars/ restaurants can get very busy. In my experience I’d recommend booking all meals in advance. The library bar did amazing cocktails and the wine bar is lovely too, this area also serves as a nice cosy spot for coffee and breakfast in the morning. The room was very comfortable, with a view of the CN tower. One of the room attendants, Dino was very friendly and went out of his way to make our stay comfortable. Union station is right across the street, the subway is really easy to use, clean and inexpensive to get around the city. You’re also just a short walk away from the lake.

The staff were excellent without exception. Such a historic building to stay in, very comfortable and very convenient! I asked for a lake view and I got one, a lovely view facing the front. Very nice gym (s) too. Lovely bars, although rather too busy post-Xmas / New Year period.

I greatly appreciate that staffing took the initiative to send me a birthday gift of chocolate covered strawberries which far exceeded my expectations. I mentioned the noise level of the guests in the room next to mine and the kind man delivering the birthday treats kindly explained the remedy for resolution.

Bed was comfy, pool was lovely, saunas and steam room was a nice bonus, lobby is stunning, room was clean, bathrobes were a nice touch, staff were so kind and quick to bring earplugs and toothpaste requested. Macarons were left for us in our room with a card. I'm not sure if this is because I indicated our stay was for a baby moon, but this was also a nice touch :)

My first impression of the hotel from the outside was that it was stylish and had timeless elegance. The hotel's location was very convenient. It is just in front of the Union train station, so getting the train is the best choice if you come directly from or to the airport. Getting around the attractions in Toronto is also convenient. The room and bathroom are pretty but small, but they smell clean. The quality of our sleep, with their pillows and bed, was superb. I did not use any other hotel amenities. I was told that a third party is handling this, so it's not free, which is sad. Lastly, the hotel staff were courteous and helpful.